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Macro Solutions Group provides RITA (replacement-in-the-air) next-day delivery of operational replacement units, offering significant savings off your current on-site maintenance services, as well as increased quality of service for your remote equipment. Our service includes:
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Overnight machine replacement |
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Macro's staging professionals load, configure and test the replacement equipment, and ship the replacement unit, configured identically to the failed unit, for next day delivery. |
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We include the materials and prepaid shipping invoice to return the failed machine to Macro Solutions' staging facility |
Complete asset management |
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Macro Solutions has developed an asset management tool (Cadence) to manage the replacement process and monitor failures to predict preventative maintenance. |
The RITA Process
RITA is the ideal service for customers who would like an efficient and extremely quick way to keep equipment running in the field. Here’s how the RITA process works:
RITA Services (PDF), powered by Cadence
Benefits
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Field equipment downtime is minimized (fast turn-around & working replacement is on-site next business day if request is made before 3:00pm MST) |
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Entire shipping process is tracked electronically through Cadence |
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Replacement equipment can be requested by email from the customer's helpdesk |
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Inventory is stored at Macro Solutions' secure location, reducing excess inventory on-site and at customer’s warehouse |
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We can load the customer’s image with site-specific configuration |
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We handle the repair of faulty equipment |
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We make any necessary adjustments in hardware or software configuration |
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Discounted shipping rates are standard, because of our shipping volume |
Call us to see what RITA can do for you!
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